IOur repair services encompass diagnostic assessments, hardware repairs, software troubleshooting, data recovery, and system optimization for various devices, including MacBook, laptops, and desktops.
urban computers service hours are from Monday – Saturday 10:00AM to 8:00PM. Additional extra charges may be applied for services outside the standard hours and emergency services. The total repair fee will be calculated and disclosed to the customer/client prior to the repair and will be charged before our technician has arrived to your location. This fee is non-refundable even if the repair service is cancelled due to no one being present when repair technician arrives to the location.
Fees for repair services vary based on the type of device and the nature of the repair required. Diagnostic fees may apply(MacBook service Rs 250/- Laptop service Rs 150/- Desktop Service Rs 150/- for Visiting charges), which are deductible from the total repair cost upon proceeding with the service. All fees will be clearly communicated before the commencement of any work.
We aim to complete repairs in a timely manner, striving to minimize downtime for our customers. The estimated turnaround time will be provided upon assessment of the repair needs. Any delays due to unforeseen circumstances will be communicated promptly And Estimated Turnaround Time: 2-3 Business Days We stand behind the quality of our repair services and offer warranties on parts and labor. Specific warranty terms will be provided for each repair, covering defects in materials and workmanship for the specified duration like Warranty Period: 90 Days for few services
If you are not satisfied with the services received from Onsite, please call(+880) 0823 560 433 for assistance. If there is a problem existence and if you notify us, we will work to eradicate your problem quickly. If repairs were occurred either by virus/spyware/malware, the service warranty is valid only if anti-spyware, anti-malware and anti-virus protection for your laptop was installed and updated during the entire warranty period.
Upon receipt of a dispute notification, we will initiate an investigation into the matter, aiming to understand the root cause and reach a satisfactory resolution. Our dedicated team will work closely with the customer to address their concerns and find an amicable solution.